11wickets live FAQ — Bonus, Account and More
Here you will find detailed answers to the most frequently asked questions about 11wickets live — from bonus terms and withdrawal times to understanding slot game RTP and responsible gaming guidelines. If you cannot find what you need, our support team is available around the clock to help.
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Bonus Terms
At 11wickets live you can find various offers from the welcome bonus to weekly reloads. The questions below cover all common topics on bonus terms, wagering, and expiry. Full details are available on the Terms and Conditions page.
Yes, at 11wickets live you can cancel an active bonus in certain situations. However, cancelling a bonus removes both the bonus balance and any winnings earned from it from your account. Your original deposited amount remains untouched. It is best to contact the support team before cancelling a bonus to avoid any unexpected outcome.
At 11wickets live, slot games generally contribute 100% toward wagering. Live casino and table games may contribute partially or not at all. Sports betting wagers are counted differently. The welcome bonus is 100% up to ৳8,000, and the wagering requirement is 15 times the bonus amount. Example: deposit ৳1,000 and receive ৳1,000 bonus — total wagering required is ৳1,000 × 15 = ৳15,000. Contact support to find out the contribution rate for a specific game.
Every bonus offer at 11wickets live has an expiry period. If wagering is not completed within that period, the bonus and any winnings earned from it are removed from the account. The exact expiry is communicated when you claim the bonus — keep it in mind when you start playing. Plan to use your bonus before it expires.
Yes, the 11wickets live welcome bonus — 100% bonus up to ৳8,000 — can be claimed only once per player, on the first deposit. Opening multiple accounts is not allowed, and any attempt to claim the bonus through multiple accounts may result in those accounts being closed. After the first deposit, you can enjoy other weekly and reload bonuses.
The weekly 11wickets live deposit festival gives a 50% bonus on qualifying deposits, up to ৳5,000. The wagering requirement is 18 times the bonus amount and the minimum deposit is ৳300. Example: deposit ৳2,000 and receive ৳1,000 bonus — total wagering required is ৳1,000 × 18 = ৳18,000. This bonus can be claimed once per week. 11wickets live VIP members receive priority benefits.
Account and Login
From opening a new account to recovering a password — find answers to all account management questions for 11wickets live here. For logging in, visit the 11wickets live Login page.
To register, you need an active mobile number or email address, a password, and your correct date of birth. The minimum age to open an account at 11wickets live is 21. For account verification, you may later be asked to provide your national ID card or passport details. Only one account per device or household is allowed.
To change your name, date of birth, or national ID details, contact 11wickets live support directly via live chat or email. You can update your mobile number or email yourself from account settings, but an OTP will be sent for verification. For security reasons, changes to core identity information may require additional verification.
When you log in to 11wickets live from a new device for the first time, an OTP verification may be required for security. A code will be sent to your registered mobile number or email. Once verified, you can log in directly on that device in the future. The same login details are used on the Android APK and iOS app.
On the login page, click the "Forgot password?" option and a password reset link or OTP will be sent to your registered mobile number or email. Enter the code and set a new password. If you no longer have access to your registered number or email, 11wickets live support can recover your account after identity verification.
Slot Game Questions
At 11wickets live you can find slot games from many studios including PG Soft, Pragmatic Play, and JILI. Visit the Slots page to see the full game list. RTP, volatility, and budget selection are discussed below.
RTP, or Return to Player, is the theoretical percentage of total bets a game returns to players over the long term. For example, Fortune Mouse has a maximum RTP of 96.96%, meaning over the long run there is an average chance of ৳96.96 returning for every ৳100 wagered. A higher RTP means a lower house edge in theory. However, this is not a guarantee of winning — every spin is completely independent and random.
At 11wickets live the minimum deposit is ৳300, via bKash, Nagad, Rocket, Upay, or bank transfer. That amount is enough to start playing slot games. To get the maximum bonus benefit, a larger deposit helps — depositing ৳16,200 or more qualifies you for the full ৳8,000 bonus.
Yes, high-volatility slots pay out less often but tend to pay larger amounts when they do. Low-volatility slots pay smaller amounts more frequently. If your budget is limited, low or mid-volatility games — such as Mahjong Ways or Fortune Gems — help your balance last longer and let you enjoy the game features more fully. For larger jackpot potential, high-volatility games like Gates of Olympus are popular.
Many slot games at 11wickets live are available in demo mode, where you can explore a game's features, bonus rounds, and paylines without using real money. Winnings in demo mode cannot be withdrawn — it is purely for practice. Demo mode is very useful for deciding whether a game suits you before playing with real money.
For a small budget, choosing low-volatility slots with a high RTP is a sensible approach. Fortune Mouse (maximum RTP 96.96%), Mahjong Ways 2 (maximum RTP 96.95%), and Super Ace (maximum RTP 97%) are examples of such games. Keeping bet sizes small on each spin helps your balance last longer and lets you enjoy the game's features properly.
Withdrawal Questions
Withdrawing your winnings at 11wickets live is straightforward and fast. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. The most frequently asked withdrawal questions are answered below.
Yes, at 11wickets live withdrawals can only be made to a bKash, Nagad, Rocket, or Upay wallet that matches the name registered on your account. Withdrawals to someone else's wallet or a third-party account are not permitted. This rule is in place to prevent fraud and protect users. The minimum withdrawal amount is ৳1,000.
At 11wickets live, the withdrawal process runs seven days a week, 24 hours a day. There is generally no extra delay at night or on weekends. The standard withdrawal time is 10–45 minutes. However, first-time withdrawals or large amounts may take a little longer due to additional verification. For bank transfers, the bank's own processing time may apply.
At 11wickets live, the standard processing time for a bKash withdrawal is 10–45 minutes. After the request is submitted, the team reviews and approves it, then the funds are sent directly to your bKash wallet. The minimum withdrawal amount is ৳1,000. The same timeframe applies to Nagad and Rocket. Your first withdrawal may take a little longer due to verification.
Yes, winnings earned from a bonus can be withdrawn once the wagering requirement is met. For the welcome bonus, the wagering requirement is 15 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to place a total of ৳15,000 in bets. Once wagering is complete, the winnings move to your main balance and you can withdraw a minimum of ৳1,000. Bonus funds cannot be withdrawn before wagering is complete.
Responsible Gaming
11wickets live believes that healthy, controlled play gives the best experience. To learn more about the tools available to keep yourself protected, read the Responsible Gaming page.
If you want a temporary break, request a cooling-off period — this suspends your account for a set time. For a longer or permanent break, you can choose self-exclusion. In both cases, contact 11wickets live via live chat or email support. Action is taken promptly after the request, and while self-exclusion is active, new bonus and promotional communications will be stopped.
Yes, 11wickets live offers the option to set deposit limits. Contact support to set a daily, weekly, or monthly limit. Once set, the limit may take a short time to come into effect. Requests to increase a limit are generally processed more slowly to ensure the decision is considered carefully. Use this feature to manage your budget.
No. All casino and betting activity at 11wickets live is for people aged 21 and above only. Date of birth is verified during registration, and if a user is found to be under 21, the account will be closed and any deposits returned. Preventing underage gambling is an important responsibility for 11wickets live.
Watch for these warning signs: feeling compelled to keep playing to recover lost money, being unable to stick to time limits, prioritising gambling over family or work, and lying about losses. If you notice these signs, apply for a cooling-off period or self-exclusion at 11wickets live and talk to someone you trust. Remember, gambling is for entertainment — not to relieve pressure or solve problems.
Have more questions? The support team is here to help
If you cannot find the answer to your question in this FAQ, the 11wickets live support team is available around the clock — seven days a week, 24 hours a day — in both Bangla and English.
Live Chat Support
Click the live chat icon on the site or app to speak directly with a support agent. Reach out in Bangla and get a response right away.
Email Support
For detailed questions or to send documents, contact us by email: [email protected] — write in Bangla or English and you will receive a prompt reply.