11wickets live's Commitment to Responsible Gaming
Gaming is enjoyable when it stays in control. On this page you can learn how to set your own limits, recognise warning signs, and get support when you need it.
Gaming Is Entertainment, Not a Burden
11wickets live believes online betting and casino games should serve only as entertainment — not as a source of income or a way to solve problems. The wellbeing of every player is our top priority. That is why we provide tools that help you set your own limits.
The minimum age to participate in any form of gambling is 21 years. No account is activated until age is verified. We are committed to protecting minors, and no one may operate an account on behalf of a minor.
Under our Terms and Conditions, every player must accept these terms at registration. Responsible gaming guidance is set out in detail there. To learn how your personal information is kept safe, read our Privacy Policy, because data security and gaming safety go hand in hand.
Before you start playing, ask yourself: Am I playing purely for fun? Have I set a budget? Can I stay calm if I lose? If any of these answers make you uncomfortable, use the tools below or reach out for support.
Set Your Own Limits
11wickets live's self-limit tools can be used directly from your account. You can also ask our team via live chat and they will activate them for you.
Deposit Limit
Set a daily, weekly, or monthly maximum deposit. Once set, reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
Bet Limit
Cap the total amount you wager over a set period. This reduces the risk of large losses and keeps your play planned.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically alert you.
Temporary Break
Suspend your account temporarily for anywhere from one day to six weeks. Once the break period ends, the account is automatically reactivated.
Self-Exclusion
For long-term self-exclusion, close your account permanently or for a minimum of six months. No promotional messages will be sent during this period.
Activity History
View the full history of your bets, deposits, and withdrawals. Understanding your own habits makes it easier to set appropriate limits.
Recognise the Warning Signs
If any of the following apply to you or someone you know, consider seeking support seriously.
Chasing Losses
Placing larger bets after a loss in an attempt to win back what was lost — this is the most common warning sign.
Spending Essential Money
Using money set aside for rent, groceries, or other household necessities to keep playing.
Losing Track of Time
Not noticing how long you have been playing, or continuing to play at the expense of sleep.
Strained Relationships
Hiding your gaming habits from family or friends, or having increasing arguments with them over it.
Emotional Distress
Feeling restless, irritable, or anxious when you are unable to play.
Poor Focus at Work or Study
Finding it hard to concentrate on your job or studies, and spending most of your time thinking about gaming.
Responsible Gaming Is Our Core Principle
Every step taken at 11wickets live is guided by player wellbeing. Our team is here for you 24 hours a day, 7 days a week.
Where to Get Support
If you are struggling, do not keep it to yourself. Get help through any of the channels below — free of charge and without judgment.
Live Chat Support
Contact 11wickets live's 24/7 live chat in Bengali or English. Self-exclusion and limit requests are processed immediately.
Email Support
If you prefer to reach out confidentially, write to our support email. The team responds in both Bengali and English. Email address: [email protected]
Family and Loved Ones
Let a trusted family member know. Their support and encouragement can be the strongest resource on the road to recovery.
Professional Counselling
See a psychologist or counsellor. In Bangladesh there are both public and private mental health centres with trained professionals in this area.
Protection of Minors
The minimum age to take part in all betting and casino activities at 11wickets live is 21 years. Age is verified at registration and additional documents may be requested in cases of doubt. If anyone is found to be operating an account on behalf of a minor, that account will be closed and the deposited funds will be frozen.
If there are teenagers or children at home, keep your device password-protected and always end your login session. Do not share your account credentials with anyone.
Realistic Expectations
Every player should understand that in betting and casino games, the house has the advantage over the long run. There is no guarantee of winning, and no strategy is guaranteed to be consistently profitable. Treat it as entertainment — just as you would not expect to get your money back after buying a cinema ticket.
Never bet money whose loss would affect your daily life. Set a budget before you play and stop when you reach it — not out of greed to win more or an attempt to recover losses.
Contact Us
Answers to any questions about responsible gaming can be found in our FAQ section. Self-exclusion, limit changes, and account closure processes are all explained there in detail. If anything is still unclear, contact us via live chat or email — we are available 24 hours a day, 7 days a week.