11wickets live Privacy Policy

1 What Information We Collect

Various types of information are collected on the 11wickets live platform to register accounts and provide services. A description of that information is given below.

1.1 Personal Identity Information

When you create an account, the following information is collected from you:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• National ID or passport number (for identity verification)

1.2 Financial Information

Payment method information linked to your account is collected to process deposits and withdrawals. This includes account details required for bKash, Nagad, Rocket, Upay, and bank transfers. Full card numbers or bank PINs are never stored.

1.3 Technical Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Session duration and page visit history
• Cookies and similar tracking technologies

1.4 Gameplay and Transaction Information

Your play history, bet amounts, win/loss records, and details of all financial transactions are stored securely in our system. This information is used to manage your account and resolve any disputes.

2 Purpose of Using Your Information

11wickets live uses your information only for legitimate and specific purposes. Your personal information is not used for any purpose other than those stated below.

2.1 Service Delivery and Operations

• Opening, verifying, and keeping accounts active
• Processing deposits and withdrawals
• Applying bonuses and promotions correctly
• Providing customer support

2.2 Security and Verification

• Verifying identity and confirming age (in compliance with the 21+ age rule)
• Preventing fraud and unauthorized access
• Anti-money laundering measures (AML)
• Detecting unusual activity on accounts

2.3 Service Improvement

• Making technical improvements to the platform
• Analyzing and improving the user experience
• Taking user preferences into account when introducing new games and features

2.4 Communication

Important account notices, transaction confirmations, and information related to services you have requested may be sent to your mobile number or email.

3 Sharing Information and Third Parties

11wickets live does not sell your personal information or share it unnecessarily with third parties. However, information may be shared in specific circumstances.

3.1 Payment Processors

The minimum information required to complete transactions through payment methods such as bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. This process is fully encrypted and secure.

3.2 Technical Service Providers

A limited amount of information may be shared with technical partners for platform operations. These partners are bound by contract and may only use the information for the specific services they provide.

3.3 Legal Obligations

Information may be provided in response to valid requests from relevant authorities under the laws of Bangladesh. Providing such information is part of our legal obligations.

3.4 What We Never Do

• Information is never sold to advertisers or marketing companies
• Information is not shared with any third-party gaming platform without your permission
• Personal financial information is not sent outside approved payment channels

4 Data Storage and Security

4.1 Security Measures

The 11wickets live platform uses SSL (Secure Socket Layer) encryption technology, which keeps your information and transactions fully secure. Data is also kept encrypted at the server level, and multiple layers of security are in place to prevent unauthorized access.

4.2 Retention Period

All information is retained for as long as your account is active. Even after an account is closed, financial transaction records and identity verification information may be kept for a set period to meet legal requirements.

4.3 Password and Account Security

Your password is stored in hashed form in our system — no staff member or administrator can view it directly. Use a strong password to keep your account secure and do not share your login details with anyone.

4.4 Response to a Data Breach

If a data security risk arises for any reason, affected users will be notified promptly and the necessary steps will be taken to resolve the issue.

5 Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 11wickets live uses cookies for the following purposes:

• Keeping login sessions active
• Remembering language and theme preferences
• Monitoring and improving platform performance
• Security verification and account protection

5.2 Managing Cookies

You can block or delete cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

5.3 Third-Party Cookies

Payment gateways and security service providers may use their own cookies. These cookies are governed by their own privacy policies.

6 User Rights

Every user registered with 11wickets live has certain specific rights regarding their own information.

6.1 Right to Access Your Information

You can contact our support team to find out what information is stored in your account. We will provide that information to you as quickly as possible.

6.2 Right to Correct Your Information

If any information in your account is incorrect or outdated, you can request a correction through the support team. Changing identity-related information may require verification.

6.3 Right to Close Your Account

You may close your account if you wish. However, certain information may be retained for a set period due to legal obligations. Self-exclusion or account restriction requests can also be made under the Responsible Gaming guidelines.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can let our support team know at any time. However, essential messages related to your account and transactions cannot be stopped.

7 Protection of Minors' Information

11wickets live is intended only for individuals aged 21 or older. We do not knowingly collect any information from anyone under the age of 21. Age is verified at the time of account registration and proof of identity may be requested in suspicious cases.

If it comes to our attention that information from a minor has been collected, that account and its data will be deleted immediately.

8 International Data Transfers

Our servers and technical infrastructure may be located in various countries. This means your information may be processed or stored outside Bangladesh. However, wherever your information goes, we ensure the standards of this privacy policy are upheld.

Data protection obligations are included in agreements with third-party service providers.

9 Policy Changes and Updates

This privacy policy may change from time to time due to business changes, technology improvements, or legal requirements. Registered users will be notified of any significant changes.

The "Last Updated" date shown at the top of this page indicates when the most recent change was made. We recommend checking this page regularly. Our general Terms and Conditions also cover important aspects of using the platform.

If you continue using the platform after a revised policy is published, you are considered to have accepted the new policy.

10 Complaints and Contact

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.