Terms and Conditions

Introduction and Scope

11wickets live is an online betting and casino platform providing services to users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between 11wickets live and its users.

By browsing the website, opening an account, or using any service, you agree to the full content of these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

These Terms apply to all services on 11wickets live — sports betting, slots, live casino, fishing games, and all other sections. Specific additional terms may apply to certain services, and these will be communicated separately where relevant.

Account Registration

To open an account on 11wickets live, users must provide accurate and complete information. Registering with false or incomplete information is considered a direct violation of these Terms.

2.1 Registration Process

• Each individual may open only one account.
• At the time of registration, your real name, active mobile number, and correct date of birth must be provided.
• An OTP or other methods may be used to verify your account.
• Opening multiple accounts using the same device, IP address, or payment method is prohibited.

2.2 Identity Verification (KYC)

11wickets live may request necessary documents to verify a user's identity at any time. Withdrawal requests may be temporarily held until verification is complete. A copy of a National ID (NID) or passport is typically required.

Age and Eligibility

11wickets live strictly prohibits participation by minors. This platform is for persons aged 21 and above only.

• Proof of age documents may be required at the time of registration and during identity verification.
• If it is established that a minor has used an account, 11wickets live reserves the right to cancel all transactions made from that account.
• Parents and guardians are requested to take steps to ensure that minors cannot access this platform.

Account Security

It is the user's own responsibility to keep their account secure. Login credentials (username and password) should not be shared with anyone.

4.1 Password Management

• Use a strong password — a combination of uppercase and lowercase letters, numbers, and special characters.
• Changing your password regularly helps maintain security.
• If you forget your password, it can be recovered via your registered mobile number.

4.2 Unauthorised Access

If you suspect that someone has accessed your account without permission, notify the 11wickets live customer service team immediately. 11wickets live is not liable for any transactions resulting from unauthorised access, but necessary steps will be taken if notified promptly.

Deposits and Withdrawals

11wickets live supports deposits and withdrawals through popular mobile banking services in Bangladesh.

5.1 Deposit Methods and Limits

• Supported methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major banks).
• Minimum deposit: ৳300.
• Using the correct reference number at the time of deposit is mandatory.
• Deposits from third-party accounts are not permitted — deposits and withdrawals must be in the same name.

5.2 Withdrawal Methods and Processing Time

• Supported methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Minimum withdrawal: ৳1,000.
• Standard withdrawal processing time is between 10 and 45 minutes.
• Withdrawals may be held if identity verification (KYC) has not been completed.

Bonuses and Promotions

11wickets live offers various bonuses and promotional offers. These bonuses are subject to specific terms, and it is important to understand the terms before accepting a bonus.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw the bonus amount, you must wager 15 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 as a bonus, bringing the balance to ৳2,000; to withdraw the bonus, ৳1,000 × 15 = ৳15,000 in wagering must be completed.

6.2 General Bonus Terms

• Bonus funds cannot be withdrawn unless the wagering requirement has been met.
• Multiple bonuses cannot be active at the same time.
• If any manipulation or misuse of bonuses is proven, the bonus will be cancelled.
• Each bonus has an expiry period, which begins from the time it is activated.
• If a bet placed with bonus funds is lost, that amount will be deducted from the bonus balance.

Betting Rules

The following general rules must be followed when betting on 11wickets live. These apply to sports betting, live casino, and all gaming sections.

7.1 Bet Finality

• Once a bet is confirmed, it cannot be cancelled or changed, except where a cashout option is available under the game's rules.
• If a bet is incomplete due to a network issue, 11wickets live's server logs will be treated as the definitive record.
• If an event is cancelled for any reason, the bet amount will be refunded.

7.2 Odds and Results

Published odds are subject to change. The odds at the time a bet is confirmed are final. If incorrect odds are displayed due to a technical error, 11wickets live reserves the right to void that bet.

7.3 Multiple Bets (Multi Bet)

In the case of a multi bet, if any one selection is voided, that selection's odds will be treated as 1.00 and the remaining bet will be calculated accordingly. It is always advisable to bet in line with responsible gaming principles.

Prohibited Activities

Any of the following activities are strictly prohibited. Violating these rules may result in permanent account closure and forfeiture of the associated balance.

• Running multiple accounts under the same person's name.
• Manipulation or fraud to gain bonus benefits.
• Betting using computer programs, bots, or automated software.
• Exploiting technical vulnerabilities or errors in the platform.
• Money laundering or transacting funds from illegal sources.
• Stealing or fraudulently using another user's account credentials.
• Organised betting strategies against the platform (arbitrage).

Account Closure and Suspension

9.1 Closure at User's Request

Any user may close their account on their own initiative. Please complete any pending withdrawals before closing. If you wish to voluntarily self-exclude in line with the responsible gaming policy, contact customer service for assistance.

9.2 Suspension or Closure by 11wickets live

• If evidence of a Terms violation is found, the account may be suspended without notice.
• Account activity may be temporarily restricted if suspicious transactions need to be reviewed.
• If an account is permanently closed, contact will be made regarding the return of any verified balance.

Limitation of Liability

11wickets live strives to maintain the highest standard of service. However, 11wickets live will not be directly liable in the following situations:

• If a game or bet is disrupted due to loss of internet connection or technical reasons.
• If there is a delay or error with a third-party payment gateway.
• If loss occurs due to issues with the user's own device or network.
• If login credentials are obtained by a third party due to the user's own negligence.
• If the service is temporarily unavailable due to external causes (natural disasters, cyber attacks, etc.).

11wickets live is always working to improve the user experience and takes prompt steps to resolve any technical issues.

Privacy and Data Protection

Detailed rules on how users' personal data is stored and used can be found in the 11wickets live Privacy Policy. The Privacy Policy also applies as part of these Terms.

• Information provided at the time of registration is used solely for account management and service improvement.
• All data transmission is secured through SSL encryption technology.
• 11wickets live never stores a user's password or complete payment information.

Changes to Terms & Contact

11wickets live reserves the right to modify these terms and conditions, in part or in full, at any time. The version published on the website after any change will be considered the version in effect.

• In the case of significant changes, users may be notified through their registered contact details.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• If you have any questions or objections, please contact the customer support team.

12.1 Contact

For any questions regarding these terms and conditions, use 11wickets live's 24/7 live chat service or contact us by email: [email protected]. For more details, visit our About Us page.

For quick answers to common questions, you can also visit the FAQ section, which covers common questions about accounts, payments, and bonuses.